Bookings & Enquiries
Call / Text / Whatsapp: (+44) 07455791131
Email: info@takeawayspa.com
Facebook: @takeawayspa
Twitter: @TAKEAWAYSPA

Takeaway Spa

Beauty & Wellness by

Charlotte Thomson

FAQ

Where is the service available?

Based in Clapham Junction, we cover Battersea, Chelsea, Kensington & surrounding areas.
If you require our services outside this area, please contact us & we’ll do our best to accommodate you.

We do pop-up in various locations throughout the country. Please follow our social media channels for the latest location information.

How do I book?

Simply contact us with your enquiry via phone, email or Facebook & we’ll get back to you as soon as possible to discuss your requirements:

Call / Text / Whatsapp: (+44) 07455791131

Email:  info@takeawayspa.com

Web:   www.takeawayspa.com

What payment methods do you accept?

We accept payment by bank transfer & card payments via Square.
Cards accepted: Visa, Mastercard, American Express, Apple Pay, Android Pay

For more information about making payments via Square please visit their website www.square.com
For safety & security reasons do not accept cash or cheques.

Is there a minimum spend per booking?

Yes, there is a minimum spend of £60 per appointment for mobile services.

How long will my appointment last?

Your appointment will last the booked service time plus 15 to 20 minutes for consultation, set-up & packing away.

For your first appointment please allow an extra 15 to 20 minutes for your first consultation.

Will I need a consultation before my treatment is carried out?

All TAKEAWAY SPA services require a consultation prior to any service being carried out.

Please notify us of any medical conditions you may have as this may affect the service we are able to offer you.

Will I need a patch test?

For certain services such as tinting, a patch test will be required a minimum of 48 hours prior to your appointment. Patch test appointments are free and are conducted as part of a full consultation.

Where is the best place for my treatment to take place?

Upon booking your therapist will discuss your requirements with you. Please state where you would like your appointment to take place as there are space considerations to be made. Typically for home visits the lounge area is best suited as this room usually has the most open space within your home for the therapist to set up a massage table & kit.

Appointments located in offices, hotels or any location other than your own home must be confirmed with the establishment as we may require written permission to operate on their premises.

Please ensure that the chosen area for your appointment to take place is clear of any obstructions an advance of your therapists’ arrival in order to help minimise set up time.

How should I prepare for my appointment?

We bring all the equipment required for your treatments. All that we ask is that you please ensure there is adequate room for our therapist to setup your treatment space.
If the service requires access to electricity hot & cold running water, please ensure this is available.

Please avoid wearing jewelry on any areas that are to be treated (e.g. necklace if you are having a facial) as you may be asked to remove them if they cause an obstruction during your treatment.

What payment methods do you accept?

We accept cash, valid gift voucher or bank transfer.
Prepayment is preferred for convenience and security. Bookings over 1 hour or have a value over £120 require 50% deposit paid no later than 24 hours in advance of the appointment.

Do you offer gift vouchers?

Yes, gift vouchers are available in monetary denominations or as a specified service or product value.

  • Gift vouchers are available as a specified monetary value redeemable against service or retail purchases, or as a specified service value
  • Gift vouchers are non-refundable and have no cash value.
  • Gift vouchers valid for 3 calendar months from the date of purchase. 
  • Gift vouchers are issued either as printed paper vouchers or as an e-voucher sent via email. 
  • If required printed vouchers can be presented in seasonal decorative packaging. 

Is TAKEAWAY SPA available for private parties & corporate events?

Yes of course! Please contact us to discuss your requirements.

What if I need to reschedule or cancel a booking?

If for any reason you need to reschedule or cancel you appointment please contact us as soon as possible so that we can accommodate you. Unfortunately cancellations made less than 24 hours before the appointment will incur a 50% charge to cover costs. Should our therapist arrive and you cancel at the time of the appointment without prior notification, unfortunately you will incur the full service charge.

If you have a prepaid course of treatments and fail to give us the minimum 24 hours’ notice to amend or cancel your appointment, one session will be deducted from your prepaid course as though the appointment had occurred.

Do TAKEAWAY SPA therapists have insurance? Are they a member of a recognised professional body?

TAKEAWAY SPA therapists are insured by BABTAC and are full members of BABTAC (British Association of Beauty Therapists and Cosmetologists). For more information please visit www.babtac.com

Is my personal information secure?

All personal information you share with us is strictly confidential & will be kept secure as per the requirements of the Data Protection Act 1988. Any personal information you provide to us, whether via this website or through any of our therapists, including your name, address, telephone number and email address, will not be released, sold or rented to any entities or individuals outside of TAKEAWAY SPA, unless otherwise stated in writing by you.

If you have any questions please contact us. We welcome your feedback & suggestions

For enquiries about your order, contact us by email today.